Sukha Mewa Chikki

• Processing Time: Orders are processed within 1-2 business days.
• Delivery Time: Standard delivery takes 3-7 business days, depending on location.

Purchases made from the online store at www.theloffy.com cannot be returned after purchase. However, we offer full replacement for products damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over email or phone.

To raise a replacement request, customers must contact us at info@theloffy.com within 15 days of placing the order and no later than 3 days after receiving the goods. Beyond 15 days from the order confirmation date, we will not be able to process any queries or concerns.

If a return is eligible due to the product being damaged, not in good condition, or expired, customers can initiate the return process by emailing info@theloffy.com with details of the issue, including photographs of the product and the order details. Our team will guide you through the next steps, including arranging for the return and replacement of the item.