FAQ !!
Everything You Need to Know

• How do I place an order?

  You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

• Can I modify or cancel my order after placing it?

  Orders can be modified or cancelled within [X] hours of purchase. Please contact our support team as soon as possible for assistance.

• How do I track my order?

  Once your order is shipped, You will receive the tracking number within 24 hours. You can use this number to track your package on our website or the courier’s tracking page.

• What happens if my package is delayed or lost?

  If your package is delayed beyond the estimated delivery date, please check the tracking information. If it appears lost, contact our support team for assistance.

• What if I receive a damaged or incorrect item?

  If your order arrives damaged or incorrect, please contact us within [24 hours] days with a photo of the item, and we’ll arrange a replacement or refund.

• Do I have to pay for return shipping?

  Return shipping costs are covered by us in case of damaged or incorrect items. For all other returns, shipping costs may be deducted from your refund unless otherwise stated.

• How long does it take to process a refund?

  Once we receive your returned item, we typically process refunds within 5-7 Working business days. The amount will be credited back to your original payment method.

• How do I cancel an order?

  You can cancel your order Via mail or you can call us on theloffy support number and cancel your order.

• Can I cancel a custom or personalized order?

  Custom and personalized orders are non-refundable once production has started. Please review your order carefully before confirming.

• What should I do if my refund is delayed?

  If your refund hasn’t been credited after the expected processing time, please check with your bank. If there’s still an issue, contact our support team for assistance.

• Can I request a replacement instead of a refund?

  Yes, if you receive a defective, damaged, or incorrect item, you can request a replacement instead of a refund.

• How long does it take to receive a replacement?

  Once your replacement request is approved, we will process and ship the new item within [X] business days. Delivery times depend on your location.

• Will I be charged for the replacement item?

  No, if your replacement is due to a defective, damaged, or incorrect item, there will be no additional charges.

• What happens if the replacement item is also defective?

  If you experience an issue with the replacement item, contact us immediately. We will ensure a resolution, whether it’s another replacement or a refund.

• What if the item is out of stock for replacement?

  If the item is no longer available, we will offer you a refund, store credit, or an alternative product of similar value.

• Is Chikki gluten-free?

  Yes, Chikki is gluten-free, making it a great option for those with gluten sensitivities.

• How long can I store Chikki?

  For the best taste and freshness, we recommend consuming Chikki within 2-3 weeks of purchase. Store it in a cool, dry place.

• Does Chikki contain any preservatives?

  No, Chikki is made with natural ingredients and does not contain any artificial preservatives.

• Is Chikki suitable for vegetarians?

  Yes, Chikki is 100% vegetarian, made from peanuts, peanut butter, and jaggery.

• Is Chikki safe for kids?

  Yes, Chikki is a safe and nutritious snack for children, but we recommend supervising young children to avoid choking hazards due to its hard texture.

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